Title: Getting to Yes Negotiating Agreement Without Giving In; Second Edition
Author(s): Roger Fisher, William L. Ury
Publisher: Penguin Books; Revised edition (1 December 1991)
This is by far the best thing I've ever read about negotiation. It is equally relevant for the individual who would like to keep his friends, property, and income and the statesman who would like to keep the peace. --John Kenneth Galbraith.